Following complaints from boaters, the signage system at locks along the Thames will be simplified

The Environment Agency (EA) has listened to feedback from river users and is revamping signs at locks to make it clearer to boaters whether a lock-keeper is available or not.

River users had complained that the current boards indicating that the lock-keeper was busy were too similar to the yellow caution boards used to advise about river conditions.

As a result, the EA is in the process of switching the signs with these new ‘self service’ signs, which it hopes will make it crystal clear when there is no lock-keeper available.

The plain white board that currently indicates that the lock-keeper is available, remains the same.

Angela Quayle, strategic waterway manager for the EA said, “We always welcome constructive feedback from river users, and this is a great example of where we have been able to take comments on board to improve communications.”