We celebrate the well-deserved winners of the 2019 Motor Boat Awards, as chosen by our select group of judges
Customer Service Award
Winner: TBS Boats Penton Hook
Although the judging panel decides the winner in every category, for the service award, it bases its ultimate decision on the quality and quantity of the nominations it receives from members of the public. The competition was as stiff as ever but there was one company that shone through.
Chris Manners and the team at TBS Boats Penton Hook clearly pride themselves on looking after their customers before, during and after the sale or purchase of their boats. The following are just a small selection of customer commendations we received.
“Their commitment to customer service is based upon a long-term relationship built upon mutual trust and understanding of their clients as individuals.”
“Their after-sales service and attention to detail has been exemplary. Nothing is too much trouble and they have created a perfect boating ownership experience for me and my wife.”
“After completing the purchase of a boat I ran into problems with the engine. They could have walked away but not only did I get expert advice, they also made a considerable contribution to costs.”