The Motor Boat Awards judges have whittled down hundreds of nominations to reach the five finalists for the 2021 Customer Service Award, sponsored by Nautibuoy Marine.
In a difficult year in which many marine companies have faced challenges of their own, delivering first class service to customers who at times were unable to access their boats, has proved more important than ever.
So we’re pleased to say that our Motor Boat Awards judges have also received more Customer Service Award nominations from the public than ever before.
As usual we have sifted through them all, taking account not just of the size of the company and its likely customer base but also the anecdotal evidence of the service provided.
The five finalists who made it through to our shortlist are:
You said: “An excellent broker providing a service second to none – I have bought a boat from them and sold one. It has been an absolute joy to have dealt with a professional, family-run business that employs great staff. I consider them all to be friends now.”
You said: “Berthon have gone out of their way to keep an eye on things and make everything COVID-secure for when visits were allowed, making the precious time we could spend on the boat as relaxed as it possibly could. The Berthon team have gone above and beyond in a year when it would have been easier and understandable to just do what was necessary.”
You said: “A recent sale of my boat to a third party was completed in exceptionally difficult times for the industry but using their excellent negotiating strategies managed to bring the right result for both me and the buyer. A first class team and thoroughly nice bunch of people to deal with.”
You said: “When we were stranded at anchor one evening with a flat battery, Dave Bullock, owner of Coast Marine Services, dropped everything to come to our rescue. He waded out into the water holding a massive battery over his head to meet us, resulting in him being 2 hours late for his own birthday BBQ!”
You said: “As someone who was sceptical about buying a boat for the first time, I found their non-pushy approach absolutely appropriate. But it is the continuing service that has been exceptional. I genuinely cannot praise too highly their professional and charming approach to business.”
You’ll also be able to read all about them in the March 2021 edition of Motor Boat & Yachting, out February 4.
The Motor Boat & Yachting 2021 Customer Service Award is sponsored by Nautibuoy Marine.