2020 Motor Boat Awards: Customer Service Award finalists announced

With less than two weeks to go until the 2020 Motor Boat Awards, the finalists for the Customer Service Award have been announced

This highly prized award, sponsored by Pantaenius Sail and Motor Yacht Insurance, is the only one in which all the nominations have to come from members of the public who have experienced exceptional customer service from a company in the leisure marine sector.

Readers of Motor Boat & Yachting magazine, MBY.com and visitors to our Facebook page are all invited to nominate companies and give examples of the service they have received.

The judges then take a close look at all the nominations and chose the finalists based on the quality of the service they have received not just the number of nominations – to ensure it isn’t always won by the company with the most customers. Without further ado, this year’s finalists are:


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Bates Wharf

You said: “The motor boating world that can seem a little daunting to a newcomer but Bates Wharf made my entry into motor boating exceptionally fun and pleasurable.”



You said: Berthon have been amazing and provided all services proactively and professionally so I don’t need to think about anything.”



You said: “Unbelievable patience in helping me choose a new boat. Unbelievable expertise in making modifications to it! Unbelievable ease with which my old boat was taken in part exchange!”


Sunseeker London Group

You said: Thanks to the Sunseeker London team we have had a fantastic experience, you would have to drag us away kicking and screaming to buy from anyone else.”

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New date, new venue

The 2020 Motor Boat Awards will take place on January 21 to coincide with the 2020 Dusseldorf Boat Show. The winners will be announced at an awards ceremony at the glamorous Intercontinental Hotel and online shortly afterwards.

Nine different categories of boats will be assessed from sportsboats and RIBs to custom yachts, and we will also present the Judge’s Special Award, in association with Osculati.

Hugo Andreae, editor of Motor Boat & Yachting and chair of the judging panel, said: “Every boat we test is automatically entered and we only ever pick winners that the judges would personally be happy to spend their own money on.”


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