With one week to go until the 2019 Motor Boat Awards, we have narrowed our service award category down to six finalists
We asked you to nominate your customer service heroes for the 2019 Motor Boat Awards, and as always, the response has been emphatic.
Although the judging panel decides the winner in every category, for the service award, it bases its ultimate decision on the quality and quantity of the nominations it receives.
After much deliberation the finalists are as follows:
You said: ‘I have never come across any firm that operates at this service level, and they do this with a smile and with a fair invoice when the job is big enough to be billed for. Their great achievement is that they have embedded this “can do/can help” attitude right across company’
You said: ‘In an industry full of salesmen and people looking to close a sale, BoatShop Menorca and Juan Olives in particular stands apart as an individual that provides sound clear advice, rooted in experience and does so patiently and without pressure’
You said: ‘To say Clipper went above and beyond would be an extreme understatement. I genuinely wish they would sell cars, kitchens, bathrooms as I have never experienced that level of customer service before’
You said: ‘Their after-sales service and attention to detail has been exemplary. Nothing is too much trouble and they have created a perfect boating ownership experience for me and my wife.’
You said: ‘We commissioned them to build a boat for us in October 2015 and from that moment on they have been fantastic. Any time we had any problems Louise Leonard was on call to put things right. Always service with a smile, nothing ever too much trouble even if the problems were of our own making. We can not recommend them highly enough.’
The winner of the Service Award, and all the other Motor Boat Awards, will be announced next week (May 7) at the Corinthia Hotel London and online shortly afterwards.